Terms & Conditions

Last Updated: 15 September 2026

Welcome to Autriva (autriva.co.za). By accessing our platform, purchasing auto parts, booking mechanics, or enrolling in our DIY courses, you agree to comply with and be bound by the following Terms & Conditions.

Welcome to Autriva. By accessing our platform, purchasing auto parts, enrolling in our educational courses, or booking mechanic services, you agree to be bound by the following Terms & Conditions.

1. Services & Offerings

Autriva operates an automotive platform providing:

• DIY Educational Courses: Practical car maintenance training designed to build vehicle care skills.

• Online Marketplace: Auto parts, spares, and accessories sourced from verified suppliers and independent sellers.

• Seller Listing Facilities: Tools for third-party sellers to list automotive parts.

• Mechanic Network: Connection services with vetted third-party mechanics and workshops.

2. Acceptable Use Policy

By using Autriva, you agree to use our platform strictly for lawful purposes and in accordance with these Terms.

• Account Integrity: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

• Prohibited Conduct: You agree not to:

  • Post false, misleading, fraudulent, or inaccurate product listings, descriptions, or reviews.

  • Upload or transmit viruses, malicious code, or any content that disrupts the functionality of the platform.

  • Scrape, crawl, or extract platform data without prior written consent from Autriva.

  • Use the platform to trade counterfeit, stolen, or illegal auto parts and accessories.

  • Engage in abusive, harassing, or deceptive behavior toward other users, sellers, or network mechanics.

• Enforcement: Autriva reserves the right to suspend or permanently terminate accounts, cancel orders, or remove listings that violate this Acceptable Use Policy without prior notice.

3. Marketplace & Seller Listings

• Parts Sourcing & Compatibility: Buyers and sellers are strictly responsible for verifying accurate product descriptions, OEM/aftermarket part numbers, and vehicle fitment before completing a purchase. Autriva is not responsible for misordered parts due to incorrect vehicle details provided by the user.

• Listing Moderation: Autriva reserves the right to review, edit, flag, or remove any listing that violates site policies, infringes on intellectual property, or fails to meet quality standards.

4. Service Bookings & Promotional Discounts

• Promotional Offers: Special promotions (such as 40% off your first service) apply exclusively to first-time customers on selected maintenance, diagnostic, and repair bookings. This offer is valid once per customer/vehicle and cannot be combined with other discounts.

• Independent Mechanics: Autriva connects users with vetted independent mechanics. Direct repair agreements, warranties, and physical workshop services are executed between the customer and the mechanic under standard professional service practices.

5. Educational Courses

Course content and DIY maintenance training provided by Autriva are intended strictly for educational purposes to build practical skills. Users are encouraged to adhere to recommended workshop safety protocols, wear appropriate Personal Protective Equipment (PPE), and seek professional assistance when conducting complex vehicle repairs.

6. Shipping & Delivery Policy

• Order Processing & Dispatch: All marketplace orders are processed and dispatched within 1–3 business days following payment verification.

• Delivery Timelines: Standard courier delivery within South Africa takes approximately 3–7 business days, depending on the destination (regional or outlying areas may require additional time).

• Shipping Rates: Delivery fees are dynamically calculated at checkout based on package weight, dimensions, and delivery location.

• Address Accuracy: Customers must supply complete and accurate delivery details at checkout. Autriva is not liable for delayed, lost, or misdelivered shipments resulting from incorrect addresses provided by the buyer. Redelivery fees for returned parcels will be billed to the customer.

• Tracking: A tracking reference will be sent via email once your order has been dispatched with our third-party courier partner.

7. Returns & Refunds Policy

We strive to ensure complete satisfaction with every purchase. Our returns policy complies with the South African Consumer Protection Act (CPA).

• Return Window: You may request a return or exchange within 14 calendar days from the date of delivery.

• Eligibility Criteria:

  • Auto parts and spares must be unused, uninstalled, in their original packaging, and in resalable condition.

  • Electrical components or opened internal engine parts may be subject to inspection prior to approval.

  • Proof of purchase (invoice or order number) is required for all returns.

• Non-Returnable Items:

  • Digital educational courses once accessed or completed.

  • Custom-ordered or specially fabricated auto parts.

  • Items marked as clearance or final sale.

• Return Process & Shipping Costs:

  • To initiate a return, contact our support team at ntulib203@gmail.com.

  • If the return is due to a change of mind or incorrect part selection by the buyer, the customer is responsible for the courier costs associated with returning the item.

  • If the item is defective, damaged upon arrival, or incorrect due to a picking error on our end, Autriva will arrange courier collection at no cost to you.

• Refund Processing: Once the returned item is received and inspected at our facility, refunds will be processed to the original payment method within 5–10 business days. Delivery charges are non-refundable unless the return is due to an error by Autriva.

8. Limitation of Liability

Autriva shall not be held liable for any indirect, consequential, special, or incidental damages resulting from:

• The use or inability to use our educational materials or DIY guides.

• Marketplace transactions, part failures due to improper self-installation, or fitment errors.

• Services rendered by independent third-party mechanics.

9. Contact Information

For questions, return requests, or formal inquiries regarding these Terms & Conditions, please contact us at:

• Address: 52 University Rd, Westville, Durban, 3629, South Africa

• Phone: 083 334 9157

• Email: ntulib203@gmail.com