Privacy Policy

Welcome to Autriva. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you browse our platform, purchase auto parts, or register as a seller.

1. Information We Collect

We collect personal information to provide and improve our marketplace services:

• Account Data: Name, email address, phone number, and password when creating an account.
• Transaction Data: Billing address, delivery location, purchase details, and payment confirmation status.
• Seller Information: Business registration details, store information, and banking details required to process vendor payouts.
• Technical Data: IP address, browser type, device information, and browsing activity collected via cookies.

2. Product Reviews and User Comments

If you submit a product review:

• Your rating, review text, and display name will be publicly visible on the product listing.
• We may display a “Verified Owner” badge next to your review if our records confirm you purchased the item on our platform.
• Product reviews and their metadata are retained indefinitely to assist other buyers in evaluating vehicle spares.

3. How We Use Your Data

Your information is used to:

• Process transactions, fulfil spare part orders, and dispatch deliveries.
• Facilitate buyer-seller communications regarding auto part listings.
• Detect fraudulent activities and secure our marketplace.
• Send order status updates, transactional notifications, and marketing communications (where opted-in).

4. Sharing Your Information

We do not sell your personal data. We only share information with third parties necessary to operate our service, including:

• Marketplace Sellers & Buyers: Delivery details and contact info required to fulfill and deliver auto part orders.
• Payment Processors: Secure third-party payment gateways to process credit card and instant EFT transactions.
• Logistics Providers: Courier partners responsible for delivering parts to your specified address.

5. Data Security & Retention

We implement standard technical and organizational measures to keep your data secure. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your jurisdiction, you have the right to access, correct, or request the deletion of your personal data. You may also update your account settings or request account removal by contacting our support team.

7. Contact Us

If you have questions regarding this Privacy Policy or how your data is handled, please reach out to us at:

Autriva Support
Email: support@autriva.co.za
Website: www.autriva.co.za